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CDW

CDW

Overview

What is CDW?

CDW is a large, global value-added reseller and service provider, providing technology and services to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. CDW is a public, Fortune 500 company.

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Recent Reviews

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Vendor-Agnostic Solutions: Several users have praised the product for offering vendor-agnostic solutions that can be implemented with any …
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Reviewer Pros & Cons

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Verified User
Manager in Information Technology
Legal Services Company, 501-1000 employees
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Product Demos

demo cdw mon eng

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demo cdw load eng

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demo cdw load eng

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demo cdw load rus

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demo cdw mon eng

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TechStyle Fashion Group ServiceNow Demo by CDW

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Service Offering Details

What is CDW?

CDW is a large, global value-added reseller and service provider, providing technology and services to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. CDW is a public, Fortune 500 company.

CDW Availability

Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(17)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
November 07, 2022

When Service Quality Becomes Sufficient, We'll Be Back To Do Business

Verified User
Administrator in Corporate
Farming Company, 51-200 employees
Score 3 out of 10
Vetted Review
Verified User
Pros and Cons
  • Large selection of products and services
  • Competitive Pricing
  • Hires friendly, personable account managers
  • Notification when an account rep is pulled off (for any reason)
  • Taking better care of account reps
Likelihood to Recommend
CDW is a good place to go for a large selection of competitively-priced goods to purchase directly from their web store, but customer service is still lacking, even after all these years; look at various review sites online. Management appears to still be out of touch, or possibly as high as the executive level?

If CDW doesn't value our business (and we're an SMB, so not a big juicy account that they're sure to court but we do conduct tens of thousands of $ per year range), there are several alternatives. I need to be convinced otherwise as most account reps themselves are great, but that's the end of the line on customer service for u.
Alternatives Considered
CDW is a top-tier partner with most reputable tech companies. This aids in getting the best prices available.
April 04, 2022

Great Solution Provider Trusted For Years

Verified User
Manager in Information Technology
Government Administration Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Website is very convenient and easily navigated.
  • Quotes are always competitive.
  • The range of products and services that they provide is outstanding.
  • Response time in emailed requests for quotes could be more prompt.
  • Communication could be improved by responding to email requests just to let your customers know that you received it and are working on it.
Likelihood to Recommend
CDW has always been competitive in their quotes for product procurement. I think that the one area they could improve the most on is the "value-added" part of being a reseller. The one thing that their competitors excel at over CDW is when it comes to responsiveness and communication. Sometimes they are on-point, while other times you have to resend your request or forward it just to get an initial response.
Alternatives Considered
They are more competitive at some solutions while also lacking in others. Primarily when going against products that solely focus on one area.
September 07, 2018

CDW Technology at its best.

JR
Jackie Ramos
Associate Director of Telecom & PC Support
92nd Street Y (Non-Profit Organization Management, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Great prices for a non-profit
  • They know how to work with you and your budget
  • They work with the them major brands and provide good support on pretty much everything
  • Not sure. Our company has worked with them for many years.
Likelihood to Recommend
Our company has always received excellent service with our orders. With great prices and support. We have always recommend them to our end users. Because it's a company that can be trusted. Does not matter if you are big or just starting up.
June 07, 2018

CDW Review

Verified User
Account Manager in Sales
Computer Hardware Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Technical sales
  • Managed services
  • Warehousing
  • Customer service
  • Going above and beyond for customers
  • Communication
Likelihood to Recommend
If a customer does not require constant onsite presence then CDW would be great. Some companies need more attention than others and if more is needed then I wouldn't select CDW as my first choice.
Alternatives Considered
I would recommend CDW to all customers over their competition.
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